1997 Mercury Mountaineer HVAC Heater Core Case

Donor Vehicle: 1997 Mercury Mountaineer Base 5V V8 (P) GAS FI

Fitment Verification:

Please check the item description carefully to ensure that this part is compatible with your vehicle. If you have any doubts or need assistance in verifying fitment, contact us before purchasing. We are here to help you find the right part and ensure it fits your needs.

Prime Used Parts (PUP) specializes in recycled OEM auto parts, located in Kincheloe, Michigan. With nearly a decade of experience in auto-dismantling and parts distribution, we are committed to providing pre-dismantled, inspected, and ready-to-ship parts. Our goal is to deliver next-level convenience, moving beyond the traditional pick and pull method. Customer-oriented and sustainability-minded, choose Prime Used Parts for reliable and high-quality auto parts.

Freight Shipping and Liftgate Service Fee

For items that require freight shipping, please note that there is a $100 fee for liftgate service if the delivery location does not have the means to unload the item (such as a forklift or loading dock). If liftgate service is required, please inform us prior to shipping so we can adjust the total accordingly.

Return Policy

30-Day Return Policy

At Prime Used Parts, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your item, you have 30 days from the date of delivery to initiate a return.

Return Conditions:

Non-Eligible Items: Please note that freight items, wire harnesses, and sunroofs are not eligible for returns.

Buyer’s Responsibility: The buyer is responsible for return shipping costs unless the item is defective or there was an error on our part.

Defective Items or Seller Errors: If the item you received is defective or if there was a mistake in your order, please contact us immediately. We will cover the return shipping costs and work to resolve the issue promptly.

Item Condition: All returned items must be in the same condition as when they were received. Please ensure the item is securely packaged to prevent damage during return shipping.

Refunds:

• Once we receive and inspect the returned item, we will process your refund within 3 business days. The refund will be issued to your original payment method.

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us. 

IMPORTANT NOTICE

The item pictured is the exact item you will receive. Please verify that it is the correct part and color before placing your order. If you are unsure, feel free to contact us—we're happy to help you verify compatibility or find the right part for your needs.

Please note:

• Our used parts may show signs of wear, such as scuffs, scratches, blemishes, dirt, etc., and may require cleaning before use.
• Clips, bolts, nuts, caps, plugs, washers, bulbs, accessories, etc., are NOT included unless specifically pictured in the listing.
• All parts are used but fully functional, with any minor cosmetic damage clearly shown in the pictures and noted in the description.
• All items are OEM and direct replacements.
• Electronic items (e.g., radio modules, ECMs, BCMs) may require reprogramming or unlocking by the buyer. We do not offer reprogramming or resetting services.

If you’re looking for a different part or color, or if you have any other questions, please contact us—we’re here to help! 

30-Day Warranty

At Prime Used Parts, we stand behind the quality and functionality of our used auto parts. We offer a 30-day warranty on all parts from the date of delivery.

Warranty Coverage:

• Functionality: Our warranty ensures that the part you purchased will function as described. If the part is found to be defective within 30 days of delivery, we will offer a replacement (if available) or a full refund.
• Exclusions: The warranty does not cover cosmetic imperfections, normal wear and tear, or issues caused by improper installation or misuse.

Labor Costs:

• Please Note: Our warranty does not cover any labor costs associated with the installation, removal, or any other services related to the part.

Warranty Claim Process:

• If you encounter an issue with your part, please contact us immediately. We may request detailed information or photos to assess the situation.
• In the case of a valid warranty claim, we will arrange for a return shipping label at no cost to you and will work with you to resolve the issue promptly.

Return of Defective Parts:

• All warranty returns must be in the same condition as received, without any additional damage. Parts must be securely packaged for return shipping.